Exchanges & Refunds

Monetary refunds are not available unless stated otherwise, for example on a specific product page or promotion, or where an item arrives faulty or incorrect (see section 03).

You can exchange an item for:

• a different size or colour of the same product, or
• any other ReFramed product of the same value.

To be eligible, the item must:

• be unworn and unwashed, in the condition you received it;
• have the official ReFramed hang tag still attached;
• be requested within 14 days of delivery.

The customer bears all shipping and delivery costs for an exchange, both for returning the item and for delivering the replacement.

All exchanges are subject to stock. If the size, colour or product you want is not available, contact us at help@reframedclothing.com and we will work out the next step with you.

Personalised or made-to-order items cannot be exchanged unless they arrive faulty.

If your order arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with your order number and photos of the item.

In that case ReFramed covers the shipping and replaces the item. If a replacement is not available, we will refund you.

1. Message us on WhatsApp or by email with your order number, the item you want to exchange, and what you would like instead.
2. We confirm availability and arrange the exchange with you.
3. Send the item back. Your new piece is dispatched once we have received and checked the original.

Exchanges are processed only through the WhatsApp number and email address below. During collection launches, Black Friday, holiday campaigns and other busy periods, exchanges may take a little longer to process.