Items purchased from ReFramed must be returned in perfect condition and unused, free from damage, stains, odors, or any condition that would prevent their sale as new. Items must also be returned in their original packaging, including all tags and any items included as part of the packaging, within 14 days from receipt of shipment in order to receive a refund.

Purchases made through the website can be returned both online and at any of our physical locations.

For exchanges and returns of orders destined for Lebanon, exchanges can be done however all shipping and delivery costs will be borne by the buyer.

It's possible to exchange an item that has already been exchanged previously, but returns of previously exchanged items will not be accepted.

Refunds are not available unless the required size for exchange is not available and therefore refunds can be granted. (Shipping costs excluded)
During collection launches, holiday campaigns, Black Friday, or other peak messaging periods, return processing times may vary slightly.